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CUSTOMER SERVICE

1 - CONTACT CUSTOMER CARE

2 - HOW TO BUY ?

3 - PAYMENT

4 - SHIPPING AND HANDLING

5 - RETURNS

6 - EXCHANGES

7 - FAQ

8 - TECHNOLOGY



CONTACT CUSTOMER CARE


Our customer care is available from 9 am to 7 pm EST Monday to Friday , and from 10 am to 5 pm EST on Saturdays, except public holidays.

Our customer care is reachable at 1 844 246 2486 (Toll Free) , (+33) 01 42 21 89 27 (Paris, France) or by Email.

Customer service will be closed on december 25th, 31th and january 1rst. 

HOW TO BUY


1. Choose the section (woman, man, kids...).

2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, and price.

3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.

4. If you wish to continue shopping, repeat the process but if you wish to process the order, log in. Create an account or identify yourself with your email and password if you already have one.

5. Complete and verify your account, billing address, shipping address.

6. Select a payment method: Visa, MasterCard, American Express or PayPal.

7. Confirm the order.

8. You will receive an email confirming your order, if you haven’t got it please check your spam.

PAYMENT

What payment method can I use to make my purchase?

We offer the following payment methods: Visa, MasterCard, American Express and PayPal.


Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- You control a country or a map of a non-authorized.


Can I order Tax-free?

Yes, except for the following Nexus States  : CA, CO, DC, FL, IL, MA, NJ, NY, VA.


Is it safe to use my credit card on the website?

Yes, the data are transmitted in encrypted form. The system will contact the bank corresponding to the card so as to enable the buyer to authorize the purchase. Following confirmation of the bank, the debit is made. Otherwise, the order will be canceled. On the site, Zadig et Voltaire collection of personal data. These data are necessary for processing the order and may be provided wholly or partly providers Zadig & Voltaire involved in the execution of the order. The customer is informed that these personal data are collected by an agency responsible for the analysis of the controls and the fight against fraud credit card Zadig et Voltaire reserves the right to ask any new client a proof of identity to fight against fraud and ensure deliveries.

SHIPPING AND HANDLING


COUNTRIES OF DELIVERY

 

Select the country you want to ship your order to. If you pick a country in a different region than you are currently shopping in, you will be directed to a different site for that country. Unfortunately, it has a separate shopping bag and you will need to re-add any items you currently have in your shopping bag. Sorry for the inconvenience.

 

UNITED STATES

We do not ship to US territories, Hawaii, Alaska, Puerto Rico and to Hotels, PO boxes or APO/FPO adresses.


UNITED KINGDOM


 

EUROPE REGION (ENGLISH LANGUAGE)

 

Austria

Finland

Latvia

Portugal

Belgium

France

Lithuania

Romania

Bulgaria

Germany

Luxembourg

Slovakia

Cyprus

Greece

Malta

Slovenia

Czech Republic

Hungary

Netherlands

Spain

Denmark

Ireland

Norway

Sweden

Estonia

Italy

Poland

Switzerland

 

 

EUROPE REGION (FRENCH LANGUAGE)

 

Austria

Finland

Latvia

Portugal

Belgium

France

Lithuania

Romania

Bulgaria

Germany

Luxembourg

Slovakia

Cyprus

Greece

Malta

Slovenia

Czech Republic

Hungary

Netherlands

Spain

Denmark

Ireland

Norway

Sweden

Estonia

Italy

Poland

Switzerland

 

OTHER COUNTRIES

 

United Arab Emirates

 

 

CHARGES FOR SHIPPING & HANDLING

 

UNITED STATES

 

UPS ground 
5 to 7 business days for delivery.

Unique rate for US destinations : $10


UPS express 
Next Day air Saver : Next business day.

Unique rate for US destinations : $25

 

OTHER COUNTRIES 

For more information about charges for shipping, please click here.

RETURNS

If you are not satisfied with your On-line purchase, return it to us for an exchange or refund, subject to the following terms.

Returns shall be processed as follows: Go to our website and enter "My account", then click on "notify a return", Please let us know if you wish to get a credit to exchange an item or to be reimbursed. Print the return request and place a copy of it and of the documents attached to your order in an appropriate shipping box.

Affix our prepaid UPS domestic return label to that shipping box and drop it off at any UPS pick-up location, Home Depot and/or Staples Ship Center (for your closest location please visit www.ups.com)

  • Once the conformity of the returned item is checked (e.g. the item is returned in its original condition), we will send you the credit informations or we will reimburse you on the card you used to pay the item.
  • Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.
  •  

Final Sales

Products marked as FINAL SALE cannot be exchanged or returned at any time. 

If you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense (limits of 20$). Please keep the original package of the ordered items as well as all the documents attached, since you will need to include them with your return. 
Return adress: Zadig & Voltaire C/O Dotcom Distribution, 300 Nixon Lane, Edison, New Jersey 08837. 
Returns shall be processed as follows: Go to our website and enter "My account", then click on "notify a return", Please let us know if you wish to get a credit to exchange an item or to be reimbursed. Place a copy of the documents attached to your order in your return package. Contact the company of your choice. Once the conformity of the returned item is checked (e.g. the item is returned in its original condition), we will send you the credit informations or we will reimburse you on the card you used to pay the item.Contact the company of your choice.

 

How long do I have to return an item?

Returns can be made within 30 days from date of reception.

 

Do I have to pay anything to return my items?

No, we offer complimentary returns (limited to one by order)

 

How will I receive my refund?

Once the return has been approved, you will receive your  refund via the same  means  used to make your purchase.

 

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid on your credit card within a maximum of 30 days. Remember that payments to your credit card always depend on your bank/building society.

 

What should I do if the refund amount is incorrect?

Contact our customer service and we will solve the problem as quickly as possible.


Zadig & Voltaire reserves the right to reject returns sent or communicated beyond the return period limit, or items which aren’t in the same condition in which they were received.

EXCHANGES

You can return an item within 30 working days, starting from the day you receive your goods. Those must remain in their original condition and package (unworn, unwashed, all tags attached). All items marked FINAL SALE cannot be exchanged or returned any time.

   

Step 1

Go to the section « My Account », select « My orders » then click on « Return a product »

Please specify your wish : exchange, voucher or refund

(In the case of an exchange, please provide us with the desired color and size in the comment section)

Step 2

Print the return document

Step 3

Place the return slip in the package and affix our

pre-paid UPS label on it

Step 4

Drop-off your package to the UPS drop-off point of your choice ( click on FAQ’S and on #5- RETURNS to locate the UPS drop-off point )

Fees

Complimentary on all orders exept on items marked Final Sale

In the case of manufacturing defect or mistake from us, please kindly contact our customer service by e-mail on customercare@zadigetvolaire.com or by phone at 00 33 (0) 1 42 21 89 27

Can I exchange my items at any Zadig et Voltaire store?

Current collection items (only) can be returned in store within United States and exchanged with items for an amount equivalent or higher (excluding department stores, outlets , sales and special events). No refund can be done in-store ;

FAQ

In which countries is it possible to shop online?

You can shop online in all thoses countries: Metropolitan France, DOM. , United Kingdom, Irland, Belgium, Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Brazil, Switzerland, Norway, Liechtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Monaco, Poland, Malta, United Arab Emirates, United States.

Province : Monaco et Corsica included 

Zone 1 : Belgium, Netherlands, Spain, Luxembourg, Italy, Germany.
Zone 2 : Irland, Greece, Finland, Sweden, Denmark, Austria, Portugal, Switzerland, Norway, Liechtenstein.
Zone 3 : Estonia, Latvia, Lithuania, Czech Republic, Poland, Slovakia, Bulgaria, Hungary, Slovenia, Cyprus, Malta.
Zone 4 : DOM , Saudi Arabia, Doubaï.


Zadig & Voltaire doesn’t deliver in the territories of the following countries :

Italie : campione d’Italia, Livigno, Lugano, San marin, Cité du Vatican.
Royaume Uni : Iles Anglo normandes, Gibraltar.
Espagne : Ceuta, Melilla, Canaries, Ténériffe.
Danemark : Iles Féroé, Groenland.
Grèce : Mont Athos.
Allemagne : Ile de Helgoland, Busingen.
Finlande : Iles Aland.
United States: US territories, Hawaii, Alaska, Puerto Rico and to Hotels, PO boxes or APO/FPO adresses.


In which languages is it possible to browse in?

French, English and German.


The currencies 

The prices are in US Dollar on the US webstore.

If you are an international customer, please refer to your country here


Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.


Is it possible to receive periodic information via email about Zadig & Voltaire's latest new products and offers?

Yes. You need to enter your e.mail address in the field indicates (footer of every page and under NEWSLETTER).


Can I cancel my Zadig & Voltaire Newsletter subscription?

In the last newsletter received you can unscribe easily by clicking below on any “UNSCRIBE”.


How do I recover my forgotten password?

You can create a new one in my account. You’ll receive an email with your new password, if you don’t receive thank you to check your spam.


How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.


Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

 

Can I cancel my order?

Yes, before the order has been processed by us, by contacting our customer service.

 

What should I do if I receive a faulty item?

If you receive an item with a defect, please contact our customer service.

 

What should I do if I receive an incorrect item?

If you receive an item you didn’t order, please contact our customer service.

TECHNOLOGY

Which internet browsers should I use to view the Zadig & Voltaire web page correctly?

The web page is optimized for viewing in Microsoft Internet Explorer 7 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above. You can install the latest versions of each browser via the following links:

 

MICROSOFT INTERNET EXPLORER

MOZILLA FIREFOX

GOOGLE CHROME

SAFARI