Our customer care is available from 9:30 am to 6 pm EST Monday to Friday.
Our customer care is reachable by Email at customercare@zadigetvoltaire.com for items purchased on the US site and serviceclients@zadigetvoltaire.com for items purchased on an EU site.
Customer service will be closed on Public Holidays.
Please note The Zadig & Voltaire US site only ships to US addresses.
The health & safety of our employees and customers is our highest priority. Below are some of the safety measures we are taking currently:
Thank you for your cooperation at this time. If you have any further questions, please contact our customer service team: customercare@zadigetvoltaire.com.
We accept the following payment methods: Visa, MasterCard, American Express and PayPal.
Your credit card may be refused for any of the following reasons:
We are required to collect sales tax for deliveries to Washington DC as well as to the following US nexus states: CA, CO, FL, IL, HI, MA, NJ, NY, and NV.
Yes, the data are transmitted in encrypted form. The system will contact the bank corresponding to the card so as to enable the buyer to authorize the purchase. Following confirmation of the bank, the debit is made. Otherwise, the order will be canceled. On the site, Zadig et Voltaire collection of personal data. These data are necessary for processing the order and may be provided wholly or partly providers Zadig & Voltaire involved in the execution of the order. The customer is informed that these personal data are collected by an agency responsible for the analysis of the controls and the fight against fraud credit card Zadig et Voltaire reserves the right to ask any new client a proof of identity to fight against fraud and ensure deliveries.
Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.
Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.
There are no upfront fees or interest when you pay in installments through Klarna.
When you choose to Pay later in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.
You can reach Klarna anytime at www.klarna.com/ca/customer-service/.
The Zadig & Voltaire US site only ships to US addresses.
Orders are processed within 2-3 business days and delivered 1-6 days after being fulfilled depending on the shipping location. Once your order has been processed, you will receive an email with your UPS tracking information. For PO Box addresses, your final delivery may be made by USPS.
We are not able to change the shipping method on an order once it has been placed.
Please note, we only ship to residential addresses. If you ship to a hotel we cannot guarantee that you will receive your order and are not held accountable for orders that are not received by the original purchaser. Due to potential delays by UPS Zadig & Voltaire is not held responsible for packages that arrive after the estimated delivery date.
If you input your shipping address incorrectly, Zadig & Voltaire is not responsible for any delivery issues.
The Zadig & Voltaire US site only ships to US addresses.
Zadig & Voltaire is not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver o rZadig & Voltarie will need to contact UPS to open an investigation. We are unable to move forward until the investigation is complete on UPS' end. If UPS determines that your package was delivered we are unable to reship or refund your order. Kindly note, in some cases, UPS may require a police report to open an investigation.
Fragrances are required by the U.S. Transportation Security Administration to be shipped via ground shipping only. Expedited shipping is not applicable.
Please use the country selector to change to the country you want to ship your order to. The Zadig & Voltaire US site only ships to residential addresses in the United States. If you pick a country in a different region than you are currently shopping in, you will be directed to a different site for that country. Unfortunately, it has a separate shopping bag and you will need to re-add any items you currently have in your shopping bag. Sorry for the inconvenience.
We do not ship to US territories, to Hotels, PO boxes or APO/FPO addresses.
To return a product, your product must remain in its original condition and package (unworn, unwashed, all tags attached). Products marked down as on SALE cannot be exchanged or returned at any time. If a SALE item is returned without authorization you will not be refunded. If you choose to have a portion of your order donated to charity at checkout, your order will only be eligible for an exchange.
You can return full priced item(s) bought on www.zadig-et-voltaire.com within 30 days, starting from the day you receive your goods.
You can return your product free of charge with UPS or UPS Access Point ( Except during during a site promotion- all items are FINAL SALE). Please note that you must drop your product off with your carrier as we do not provide pickups. You can use another carrier at your own expenses.
Returns are complimentary limited to one per order, additional returns will be at your own expense. As a reminder, Products marked down as SALE cannot be exchanged or returned at any time.
Please allow 8-10 business days for your refund to be processed.
Please contact our Customer Care if you need any assistance, by email at customercare@zadigetvoltaire.com.
If you would like to process an exchange, please reach out to customercare@zadigetvoltaire.com with your order number and the desired size that you would like to exchange for. If you have been given approval to exchange a SALE item, you must ship the return back at your own cost.
Products bought on website www.zadig-et-voltaire.com cannot be returned in stores. Please note, in-store purchases can be returned to any store within 15 days of purchase for a store credit.
In the case you notice any irregularity or damage on a product you received, please contact our customer service by e-mail at customercare@zadigetvoltaire.com and provide a photo of the item that you have received.
Gift cards cannot be returned, exchanged or refunded.
The Zadig & Voltaire US site only ships to residential addresses in the United States. You can shop online in all these countries by using the country selector to change to one of our international sites: Metropolitan France, DOM. , United Kingdom, Ireland, Belgium, Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Switzerland, Norway, Liechtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Monaco, Poland, Malta, United Arab Emirates, United States.
Province: Monaco et Corsica included
Zone 1: Belgium, Netherlands, Spain, Luxembourg, Italy, Germany.
Zone 2: Irland, Greece, Finland, Sweden, Denmark, Austria, Portugal, Switzerland, Norway, Liechtenstein.
Zone 3: Estonia, Latvia, Lithuania, Czech Republic, Poland, Slovakia, Bulgaria, Hungary, Slovenia, Cyprus, Malta.
Zone 4: DOM , Saudi Arabia, Dubai.
Italy: Campione d'Italia, Livigno, Lugano, San Marino, Vatican City.
UK: Channel Islands, Gibraltar.
Spain: Ceuta, Melilla, Canaries, Tenerife.
Danemark: Faroe Islands, Groenland.
Greece: Mount Athos.
Germany: Helgoland, Busingen.
Finland: Aland Islands.
United States: US territories, Alaska, Puerto Rico and to Hotels, PO boxes or APO/FPO ad.
French, English and German.
The prices are in US Dollar on the US website.
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
We try our best to ensure all orders that are placed are fulfilled. Occasionally we cannot fulfill your order; in those cases you will receive an email notification. Your payment method will not be charged for the items that can not be fulfilled.
Yes. You need to enter your e.mail address in the field indicates (footer of every page and under NEWSLETTER).
In the last newsletter received you can unsubscribe easily by clicking below on any “UNSUBSCRIBE”.
You can create a new one in my account. You’ll receive an email with your new password, if you don’t receive thank you to check your spam.
Once you have placed your order, you will receive a confirmation email. Please note depending on the security settings of your email provider your order confirmation email may be in your spam or junk folder. Please check these folders before contacting customer service. If you do not receive an email, contact our customer service.
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
Yes, before the order has been processed by us, by contacting our customer service. Please contact within 30 minutes of placing your order, we cannot guarantee your cancelation will be processed if you contact customer service after 30 minutes. Please note, we cannot provide cancellations outside of customer service hours, which are 10am- 5pm Monday- Friday.
Once an order is placed, we are not able to change or modify the items in an order (including style, color, and size).
If you receive an item with a defect, please contact our customer service.
If you receive an item you didn’t order, please contact our customer service.
If you input your shipping address incorrectly, Zadig & Voltaire is not responsible for any delivery issues.
We support the latest browser versions of the below browsers. You can install the latest versions of each browser via the following links:
- Safari
If your order is eligible for a return, please reach out to customercare@zadigetvoltaire.com and request a prepaid UPS return label.
