Customer Service

CONTACT CUSTOMER CARE

Our customer care is available from 10 am to 5 pm EST Monday to Thursday and 10 am to 2pm EST Friday.

Our customer care is reachable by Email at Customercare@zadigetvoltaire.com or by phone at 1 844 246 2486 (Toll Free) for items purchased on the US site and (+33) 01 42 21 89 27 (Paris, France) for items purchased on an EU site.

Customer service will be closed on Public Holidays.

Please note The Zadig & Voltaire US site only ships to US addresses.


HOW TO BUY?

  1. Choose the section (woman, man, kids...).
  2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, and price.
  3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
  4. If you wish to continue shopping, repeat the process but if you wish to process the order, log in. Create an account or identify yourself with your email and password if you already have one.
  5. Complete and verify your account, billing address, shipping address.
  6. Select a payment method: Visa, MasterCard, American Express or PayPal.
  7. Confirm the order.
  8. You will receive an email confirming your order, if you haven’t got it please check your spam.

PAYMENT

What payment method can I use to make my purchase?

We accept the following payment methods: Visa, MasterCard, American Express and PayPal.

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
  • You do not have a United State Billing Address. We suggest that you use PayPal if you are purchasing from outside of the United States. However the Zadig & Voltaire US site only ships to residential addresses in the United States.

Will I be charged sales tax?

We are required to collect sales tax for deliveries to Washington DC as well as to the following US nexus states: CA, CO, FL, IL, HI, MA, NJ, NY, and NV.

Is it safe to use my credit card on the website?

Yes, the data are transmitted in encrypted form. The system will contact the bank corresponding to the card so as to enable the buyer to authorize the purchase. Following confirmation of the bank, the debit is made. Otherwise, the order will be canceled. On the site, Zadig et Voltaire collection of personal data. These data are necessary for processing the order and may be provided wholly or partly providers Zadig & Voltaire involved in the execution of the order. The customer is informed that these personal data are collected by an agency responsible for the analysis of the controls and the fight against fraud credit card Zadig et Voltaire reserves the right to ask any new client a proof of identity to fight against fraud and ensure deliveries.

SHIPPING AND HANDLING

The Zadig & Voltaire US site only ships to US addresses.

UPS Ground - Complimentary

5 to 7 business days for delivery.

UPS Two Day- $15

Two business days for delivery.  Please note, orders placed with two day shipping on Friday after12 pm EST will not arrive until the following Wednesday. Orders place on Thursday after 12 pm EST will not arrive until the following Tuesday.

UPS Overnight - $25

Next business day delivery when ordered by 12 pm EST Monday- Friday. Please note, orders placed with overnight shipping on Friday after12 pm EST will not arrive until the following Tuesday.

SHIPPING TO HOTELS

Please note, we only ship to residential addresses. If you ship to a hotel we cannot guarantee that you will receive your order and are not held accountable for orders that are not received by the original purchaser. Due to potential delays by UPS Zadig & Voltaire is not held responsible for packages that arrive after the estimated delivery date.

Incorrect Shipping Address

If you input your shipping address incorrectly, Zadig & Voltaire is not responsible for any delivery issues.

OTHER COUNTRIES

The Zadig & Voltaire US site only ships to US addresses. 

LOST OR STOLEN PACKAGES

Zadig & Voltaire is not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver o rZadig & Voltarie will need to contact UPS to open an investigation. We are unable to move forward until the investigation is complete on UPS' end. If UPS determines that your package was delivered we are unable to reship or refund your order. Kindly note, in some cases, UPS may require a police report to open an investigation.

SHIPPING RESTRICTIONS

Fragrances are required by the U.S. Transportation Security Administration to be shipped via ground shipping only. Expedited shipping is not applicable.

COUNTRIES OF DELIVERY

Please use the country selector to change to the country you want to ship your order to. The Zadig & Voltaire US site only ships to residential addresses in the United States. If you pick a country in a different region than you are currently shopping in, you will be directed to a different site for that country. Unfortunately, it has a separate shopping bag and you will need to re-add any items you currently have in your shopping bag. Sorry for the inconvenience.

United States

We do not ship to US territories, to Hotels, PO boxes or APO/FPO addresses.

United Kingdom

 

EUROPE REGION (ENGLISH LANGUAGE)

Austria Finland Latvia Portugal
Belgium France Lithuania Romania
Bulgaria Germany Luxembourg Slovakia
Cyprus Greece Malta Slovenia
Czech Republic Hungary Netherlands Spain
Denmark Ireland Norway Sweden
Estonia Italy Poland Switzerland

 

EUROPE REGION (FRENCH LANGUAGE)

Austria Finland Latvia Portugal
Belgium France Lithuania Romania
Bulgaria Germany Luxembourg Slovakia
Cyprus Greece Malta Slovenia
Czech Republic Hungary Netherlands Spain
Denmark Ireland Norway Sweden
Estonia Italy Poland Switzerland

RETURNS AND EXCHANGES

I want to return a product

Return policy

To return a product, your product must remain in its original condition and package (unworn, unwashed, all tags attached). Products marked as FINAL SALE cannot be exchanged or returned at any time. If a FINAL SALE item is returned without authorization you will not be refunded. 

Return window

You can return item(s) bought on www.zadig-et-voltaire.com within 30 business days, starting from the day you receive your goods.

Return methods

You can return your product free of charge with UPS or UPS Access Point ( Except during Warehouse Sales- all items are FINAL SALE). You can use another carrier at your own expenses.

Return fees

Returns are complimentary limited to one per order, additional returns will be at your own expense. As a reminder, Products marked as FINAL SALE cannot be exchanged or returned at any time.

Refunds

Please allow 8-10 business days for your refund to be processed.

Return a product online

  1. Go to the « My Profile » section of the website, go to « My orders » then click on « Return a product » in the appropriate order line.
  2. Please click on the return box for the item(s) you wish to return. Then for each item specify the quantity and reason for return.
  3. Please choose between Refund, Store Credit and then click on the validate button.
  4. Remove the prepaid UPS label from the original packing slip you received, and adhere to the outside of the package. Include the original packing slip in the box.
  5. Drop-off your package to the UPS drop-off point of your choice (find the closest location on UPS.com).


Please contact our Customer Care if you need any assistance, by email at Customercare@zadigetvoltaire.com or by phone at 1 844 246 2486, Monday to Friday from 10am to 5pm except public holidays.

For orders placed in guest mode, you can make your return by contacting Customer Care with the product information you would like to return. Customer Care can be reached by emailing Customercare@zadigetvoltaire.com or by phone at 1 844 246 2486, Monday to Friday from 10am to 5pm except public holidays.

Return a product in store

Products bought on website www.zadig-et-voltaire.com cannot be returned in stores. Please note, in-store purchases can be returned to any store within 15 days of purchase for a store credit.

Return a faulty/irregular product

In the case you notice any irregularity or damage on a product you received, please kindly contact our customer service by e-mail at customercare@zadigetvoltaire.com or by phone at 1 844 246 2486, Monday to Friday from 10am to 5pm except public holidays.

Return a gift card

Gift cards cannot be returned, exchanged or refunded.

FAQ

In which countries is it possible to shop online?

The Zadig & Voltaire US site only ships to residential addresses in the United States. You can shop online in all these countries by using the country selector to change to one of our international sites: Metropolitan France, DOM. , United Kingdom, Ireland, Belgium, Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Switzerland, Norway, Liechtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Monaco, Poland, Malta, United Arab Emirates, United States.

Province: Monaco et Corsica included

Zone 1: Belgium, Netherlands, Spain, Luxembourg, Italy, Germany.
Zone 2: Irland, Greece, Finland, Sweden, Denmark, Austria, Portugal, Switzerland, Norway, Liechtenstein.
Zone 3: Estonia, Latvia, Lithuania, Czech Republic, Poland, Slovakia, Bulgaria, Hungary, Slovenia, Cyprus, Malta.
Zone 4: DOM , Saudi Arabia, Doubaï.

Zadig & Voltaire doesn’t deliver in the territories of the following countries :

Italie: campione d’Italia, Livigno, Lugano, San marin, Cité du Vatican.
Royaume Uni: Iles Anglo normandes, Gibraltar.
Espagne: Ceuta, Melilla, Canaries, Ténériffe.
Danemark: Iles Féroé, Groenland.
Grèce: Mont Athos.
Allemagne: Ile de Helgoland, Busingen.
Finlande: Iles Aland.
United States: US territories, Alaska, Puerto Rico and to Hotels, PO boxes or APO/FPO ad.

In which languages is it possible to browse in?

French, English and German.

The currencies

The prices are in US Dollar on the US website.

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

What happens if my order cannot be fulfilled?

We try our best to ensure all orders that are placed are fulfilled. Occasionally we cannot fulfill your order; in those cases you will receive an email notification. Your payment method will not be charged for the items that can not be fulfilled.

Is it possible to receive periodic information via email about Zadig & Voltaire's latest new products and offers?

Yes. You need to enter your e.mail address in the field indicates (footer of every page and under NEWSLETTER).

Can I cancel my Zadig & Voltaire Newsletter subscription?

In the last newsletter received you can unsubscribe easily by clicking below on any “UNSUBSCRIBE”.

How do I recover my forgotten password?

You can create a new one in my account. You’ll receive an email with your new password, if you don’t receive thank you to check your spam.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. Please note depending on the security settings of your email provider your order confirmation email may be in your spam or junk folder. Please check these folders before contacting customer service.  If you do not receive an email, contact our customer service.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

Can I cancel my order?

Yes, before the order has been processed by us, by contacting our customer service. Please contact within 30 minutes of placing your order, we cannot guarantee your cancelation will be processed if you contact customer service after 30 minutes. Please note, we cannot provide cancellations outside of customer service hours, which are 10am- 5pm Monday- Friday.

What should I do if I receive a faulty item?

If you receive an item with a defect, please contact our customer service.

What should I do if I receive an incorrect item?

If you receive an item you didn’t order, please contact our customer service.

Incorrect Shipping Address

If you input your shipping address incorrectly, Zadig & Voltaire is not responsible for any delivery issues.

TECHNOLOGY

Which internet browsers should I use to view the Zadig & Voltaire web page correctly?

We support the latest browser versions of the below browsers. You can install the latest versions of each browser via the following links:

- Microsoft Internet Explorer

- Mozilla Firefox

- Google Chrome

- Safari

- Microsoft Edge