SHIPPING AND HANDLING
The Zadig & Voltaire US site only ships to US addresses.
UPS Ground - Complimentary
Orders are processed within 2-3 business days and delivered 1-6 days after being fulfilled depending on the shipping location. Once your order has been processed, you will receive an email with your UPS tracking information. For PO Box addresses, your final delivery may be made by USPS.
We are not able to change the shipping method on an order once it has been placed.
SHIPPING TO HOTELS
Please note, we only ship to residential addresses. If you ship to a hotel we cannot guarantee that you will receive your order and are not held accountable for orders that are not received by the original purchaser. Due to potential delays by UPS Zadig & Voltaire is not held responsible for packages that arrive after the estimated delivery date.
Incorrect Shipping Address
If you input your shipping address incorrectly, Zadig & Voltaire is not responsible for any delivery issues.
OTHER COUNTRIES
The Zadig & Voltaire US site only ships to US addresses.
LOST OR STOLEN PACKAGES
Zadig & Voltaire is not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver o rZadig & Voltarie will need to contact UPS to open an investigation. We are unable to move forward until the investigation is complete on UPS' end. If UPS determines that your package was delivered we are unable to reship or refund your order. Kindly note, in some cases, UPS may require a police report to open an investigation.
SHIPPING RESTRICTIONS
Fragrances are required by the U.S. Transportation Security Administration to be shipped via ground shipping only. Expedited shipping is not applicable.
COUNTRIES OF DELIVERY
Please use the country selector to change to the country you want to ship your order to. The Zadig & Voltaire US site only ships to residential addresses in the United States. If you pick a country in a different region than you are currently shopping in, you will be directed to a different site for that country. Unfortunately, it has a separate shopping bag and you will need to re-add any items you currently have in your shopping bag. Sorry for the inconvenience.
United States
We do not ship to US territories, to Hotels, PO boxes or APO/FPO addresses.
EUROPE REGION (ENGLISH LANGUAGE)
EUROPE REGION (FRENCH LANGUAGE)
RETURNS
I want to return a product
Return policy
To return a product, your product must remain in its original condition and package (unworn, unwashed, all tags attached). Products marked down as on SALE cannot be returned at any time. If a SALE item is returned without authorization you will not be refunded.
Return window
You can return full priced item(s) bought on www.zadig-et-voltaire.com within 30 days, starting from the day you receive your goods.
Return methods
You can return your product free of charge with UPS or UPS Access Point ( Except during during a site promotion- all items are FINAL SALE). Please note that you must drop your product off with your carrier as we do not provide pickups. You can use another carrier at your own expenses.
Return fees
Returns are complimentary limited to one per order, additional returns will be at your own expense. As a reminder, Products marked down as SALE cannot be returned at any time.
Refunds
Please allow 8-10 business days for your refund to be processed.
Return a product online
- If your order is eligible for a return, please reach out to customercare@zadigetvoltaire.com providing the item name(s) you would like to return, and request a prepaid UPS return label.
- Once the label is provided, please send the return back to our warehouse with the original packing slip in the box.
- When the return is received at our warehouse and checked in, the refund will be processed, and you will receive a Credit Memo email.
Please contact our Customer Care if you need any assistance, by email at customercare@zadigetvoltaire.com.
Return a faulty/irregular product
In the case you notice any irregularity or damage on a product you received, please contact our customer service by e-mail at customercare@zadigetvoltaire.com and provide a photo of the item that you have received.
Return a gift card
Gift cards cannot be returned or refunded.
FAQ
In which countries is it possible to shop online?
The Zadig & Voltaire US site only ships to residential addresses in the United States. You can shop online in all these countries by using the country selector to change to one of our international sites: Metropolitan France, DOM. , United Kingdom, Ireland, Belgium, Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Switzerland, Norway, Liechtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Monaco, Poland, Malta, United Arab Emirates, United States.
Province: Monaco et Corsica included
Zone 1: Belgium, Netherlands, Spain, Luxembourg, Italy, Germany.
Zone 2: Irland, Greece, Finland, Sweden, Denmark, Austria, Portugal, Switzerland, Norway, Liechtenstein.
Zone 3: Estonia, Latvia, Lithuania, Czech Republic, Poland, Slovakia, Bulgaria, Hungary, Slovenia, Cyprus, Malta.
Zone 4: DOM , Saudi Arabia, Dubai.
Zadig & Voltaire doesn’t deliver in the territories of the following countries :
Italy: Campione d'Italia, Livigno, Lugano, San Marino, Vatican City.
UK: Channel Islands, Gibraltar.
Spain: Ceuta, Melilla, Canaries, Tenerife.
Danemark: Faroe Islands, Groenland.
Greece: Mount Athos.
Germany: Helgoland, Busingen.
Finland: Aland Islands.
United States: US territories, Alaska, Puerto Rico and to Hotels, PO boxes or APO/FPO ad.
In which languages is it possible to browse in?
French, English and German.
The currencies
The prices are in US Dollar on the US website.
Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
What happens if my order cannot be fulfilled?
We try our best to ensure all orders that are placed are fulfilled. Occasionally we cannot fulfill your order; in those cases you will receive an email notification. Your payment method will not be charged for the items that can not be fulfilled.
Is it possible to receive periodic information via email about Zadig & Voltaire's latest new products and offers?
Yes. You need to enter your e.mail address in the field indicates (footer of every page and under NEWSLETTER).
Can I cancel my Zadig & Voltaire Newsletter subscription?
In the last newsletter received you can unsubscribe easily by clicking below on any “UNSUBSCRIBE”.
How do I recover my forgotten password?
You can create a new one in my account. You’ll receive an email with your new password, if you don’t receive thank you to check your spam.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. Please note depending on the security settings of your email provider your order confirmation email may be in your spam or junk folder. Please check these folders before contacting customer service. If you do not receive an email, contact our customer service.
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
Can I cancel my order?
Yes, before the order has been processed by us, by contacting our customer service. Please contact within 30 minutes of placing your order, we cannot guarantee your cancelation will be processed if you contact customer service after 30 minutes. Please note, we cannot provide cancellations outside of customer service hours, which are 10am- 5pm Monday- Friday.
Can I change the items in my order?
Once an order is placed, we are not able to change or modify the items in an order (including style, color, and size).
What should I do if I receive a faulty item?
If you receive an item with a defect, please contact our customer service.
What should I do if I receive an incorrect item?
If you receive an item you didn’t order, please contact our customer service.
Incorrect Shipping Address
If you input your shipping address incorrectly, Zadig & Voltaire is not responsible for any delivery issues.