Customer Service

CONTACT CUSTOMER CARE

Our customer care is available from 10 am to 5 pm EST Monday to Friday.

Our customer care is reachable by Email at Customercare@zadigetvoltaire.com or by phone at 1 844 246 2486 (Toll Free) for items purchased on the US site and (+33) 01 42 21 89 27 (Paris, France) for items purchased on an EU site.

Customer service will be closed on Public Holidays.

HOW TO BUY?

1. Choose the section (woman, man, kids...).
2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, and price.
3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
4. If you wish to continue shopping, repeat the process but if you wish to process the order, log in. Create an account or identify yourself with your email and password if you already have one.
5. Complete and verify your account, billing address, shipping address.
6. Select a payment method: Visa, MasterCard, American Express or PayPal.
7. Confirm the order.
8. You will receive an email confirming your order, if you haven’t got it please check your spam.

PAYMENT

We accept the following payment methods: Visa, MasterCard, American Express and PayPal.

Your credit card may be refused for any of the following reasons:

• The card may have expired. Check that your card is still valid.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
• You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
• You do not have a United State Billing Address. We suggest that you use PayPal if you are purchasing from outside of the United States.

We are required to collect sales tax for deliveries to Washington DC as well as to the following US nexus states: CA, CO, FL, IL, HI, MA, NJ, NY, and NV.

Yes, the data are transmitted in encrypted form. The system will contact the bank corresponding to the card so as to enable the buyer to authorize the purchase. Following confirmation of the bank, the debit is made. Otherwise, the order will be canceled. On the site, Zadig et Voltaire collection of personal data. These data are necessary for processing the order and may be provided wholly or partly providers Zadig & Voltaire involved in the execution of the order. The customer is informed that these personal data are collected by an agency responsible for the analysis of the controls and the fight against fraud credit card Zadig et Voltaire reserves the right to ask any new client a proof of identity to fight against fraud and ensure deliveries.

SHIPPING AND HANDLING

5 to 7 business days for delivery.

Next business day delivery when ordered by 12 pm EST Monday- Friday. Please note, orders placed with overnight shipping on Friday before 12 pm EST will not arrive until the following Monday.

For more information about charges for shipping, please click here.

LOST OR STOLEN PACKAGES

Zadig & Voltaire is not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver orZadig & Voltarie will need to contact UPS to open an investigation. We are unable to move forward until the investigation is complete on UPS' end. If UPS determines that your package was delivered we are unable to reship or refund your order. Kindly note, in some cases, UPS may require a police report to open an investigation.

Fragrances are required by the U.S. Transportation Security Administration to be shipped via ground shipping only. Expedited shipping is not applicable.

Select the country you want to ship your order to. If you pick a country in a different region than you are currently shopping in, you will be directed to a different site for that country. Unfortunately, it has a separate shopping bag and you will need to re-add any items you currently have in your shopping bag. Sorry for the inconvenience.

We do not ship to US territories, Hawaii, Alaska, Puerto Rico and to Hotels, PO boxes or APO/FPO addresses.

EUROPE REGION (FRENCH LANGUAGE)

RETURNS AND EXCHANGES

To return a product, your product must remain in its original condition and package (unworn, unwashed, all tags attached). Products marked as FINAL SALE cannot be exchanged or returned at any time. If a FINAL SALE item is returned without authorization you will not be refunded. 

You can return item(s) bought on www.zadig-et-voltaire.com within 30 business days, starting from the day you receive your goods.

You can return your product free of charge with UPS or UPS Access Point ( Except during Warehouse Sales- all items are FINAL SALE). You can use another carrier at your own expenses.

Returns are complimentary limited to one per order, additional returns will be at your own expense. As a reminder, Products marked as FINAL SALE cannot be exchanged or returned at any time.

Please allow 8-10 business days for your refund to be processed.

1. Go to the « My Profile » section of the website, go to « My orders » then click on « Return a product » in the appropriate order line.
2. Please click on the return box for the item(s) you wish to return. Then for each item specify the quantity and reason for return.
3. Please choose between Refund, Store Credit and then click on the validate button.
4. Click on the link to print the return request and place it inside the package with the item(s) you wish to return.
5. Remove the prepaid UPS label from the original packing slip you received, and adhere to the outside of the package.
6. Drop-off your package to the UPS drop-off point of your choice (find the closest location on UPS.com).

Please contact our Customer Care if you need any assistance, by email at Customercare@zadigetvoltaire.com or by phone at 1 844 246 2486, Monday to Friday from 10am to 5pm except public holidays.

For orders placed in guest mode, you can make your return by contacting Customer Care with the product information you would like to return. Customer Care can be reached by emailing Customercare@zadigetvoltaire.com or by phone at 1 844 246 2486, Monday to Friday from 10am to 5pm except public holidays.

Products bought on website www.zadig-et-voltaire.com cannot be returned in stores. Please note, in-store purchases can be returned to any store within 15 days of purchase for a store credit.

In the case you notice any irregularity or damage on a product you received, please kindly contact our customer service by e-mail at customercare@zadigetvoltaire.com or by phone at 1 844 246 2486, Monday to Friday from 10am to 5pm except public holidays.

My Creation product can’t be returned, exchanged or refunded. Nevertheless, we will reimburse or exchange personalized products that do not correspond to your order (non conform or defective).

Gift cards cannot be returned, exchanged or refunded.

Items Purchased with code "DoGood"

Items purchased with the promotional code "DoGood" cannot be returned, exchanged or refunded. They are final sale. This is due to a portion of the proceeds of each sale being donated to Planned Parenthood Federation of America.

In order to exchange a product, the product must remain in its original condition and package (unworn, unwashed, all tags attached). Products marked as FINAL SALE cannot be exchanged or returned at any time.
Order items placed in guest mode can not be exchanged, only refunds are accepted.

Exchange can be made within 15 days from date of reception.

We provide a pre-paid UPS label for all exchanges except during Warehouse Sales when products are FINAL SALE. You can use another carrier at your own expenses. Products bought on website www.zadig-et-voltaire.com cannot be exchanged in stores of the shipping country.

Exchanges are complimentary limited to one by order, additional exchanges will be at your own expense. As a reminder, Products marked as FINAL SALE cannot be exchanged or returned at any time.

1. Go to the « My Profile » section of the website, go to « My orders » then click on « Return a product » in the appropriate order line.
2. Please click on the return box for the item(s) you wish to return. Then for each item specify the quantity and reason for return. Click on the “Exchange request and comments” box, and specify your need for replacement.
3. Please select Exchange in the drop-down menu and then click on the validate button.
4. Click on the link to print the return request and place it inside the package with the item(s) you wish to exchange.
5. Remove the prepaid UPS label from the original packing slip you received, and adhere to the outside of the package.
6. Drop-off your package to the UPS drop-off point of your choice (find the closest location on UPS.com).

Please contact our Customer Care if you need any assistance, by email at Customercare@zadigetvoltaire.com or by phone at 1 844 246 2486, Monday to Friday from 10am to 5pm.

Products bought on website www.zadig-et-voltaire.com cannot be exchanged in stores of the shipping country.

My Creation product cannot be return, exchange or refund. Nevertheless, we will reimburse or exchange personalized products that do not correspond to your order (non conform or defective).

Gift cards cannot be returned, exchanged or refunded.

FAQ

You can shop online in all these countries: Metropolitan France, DOM. , United Kingdom, Ireland, Belgium, Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Brazil, Switzerland, Norway, Liechtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Monaco, Poland, Malta, United Arab Emirates, United States.

Province: Monaco et Corsica included

Zone 1: Belgium, Netherlands, Spain, Luxembourg, Italy, Germany.
Zone 2: Irland, Greece, Finland, Sweden, Denmark, Austria, Portugal, Switzerland, Norway, Liechtenstein.
Zone 3: Estonia, Latvia, Lithuania, Czech Republic, Poland, Slovakia, Bulgaria, Hungary, Slovenia, Cyprus, Malta.
Zone 4: DOM , Saudi Arabia, Doubaï.

Zadig & Voltaire doesn’t deliver in the territories of the following countries :

Italie: campione d’Italia, Livigno, Lugano, San marin, Cité du Vatican.
Royaume Uni: Iles Anglo normandes, Gibraltar.
Espagne: Ceuta, Melilla, Canaries, Ténériffe.
Danemark: Iles Féroé, Groenland.
Grèce: Mont Athos.
Allemagne: Ile de Helgoland, Busingen.
Finlande: Iles Aland.
United States: US territories, Hawaii, Alaska, Puerto Rico and to Hotels, PO boxes or APO/FPO ad.

In which languages is it possible to browse in?

French, English and German.

The currencies

The prices are in US Dollar on the US website.

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

What happens if my order cannot be fulfilled?

We try our best to ensure all orders that are placed are fulfilled. Occasionally we cannot fulfill your order; in those cases you will receive an email notification. Your payment method will not be charged for the items that can not be fulfilled.

Is it possible to receive periodic information via email about Zadig & Voltaire's latest new products and offers?

Yes. You need to enter your e.mail address in the field indicates (footer of every page and under NEWSLETTER).

Can I cancel my Zadig & Voltaire Newsletter subscription?

In the last newsletter received you can unsubscribe easily by clicking below on any “UNSUBSCRIBE”.

How do I recover my forgotten password?

You can create a new one in my account. You’ll receive an email with your new password, if you don’t receive thank you to check your spam.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

Can I cancel my order?

Yes, before the order has been processed by us, by contacting our customer service. Please contact within 30 minutes of placing your order, we cannot guarantee your cancelation will be processed if you contact customer service after 30 minutes. Please note, we cannot provide cancellations outside of customer service hours, which are 10am- 5pm Monday- Friday.

What should I do if I receive a faulty item?

If you receive an item with a defect, please contact our customer service.

What should I do if I receive an incorrect item?

If you receive an item you didn’t order, please contact our customer service.

TECHNOLOGY

We support the latest browser versions of the below browsers. You can install the latest versions of each browser via the following links:

- Microsoft Internet Explorer

- Mozilla Firefox

- Google Chrome

- Safari

- Microsoft Edge